Terms & Conditions

Age requirement:

Drivers must be between 21 and 75 years old and must be in possession of a valid driving license for at least one (1) year at the time of rental.

Drivers under the age of 21, over the age of 75 (both ages included) or with less than one year of valid driving license are requested to add an extra insurance (novice, mature and young driver insurance).

Documents:

To collect the car you need your valid identity card or passport and driving license.

Who is allowed to drive the car:

The only persons authorized to drive the cars are those who are named in the contract. Drivers are noted in the contract with passport and license number. Contract must be kept in the vehicle at all times.

Under no circumstances, the vehicles cannot be taken off the island of Mallorca.

Period of hiring/rental:

A rent/rental day is composed of twenty four (24) hours. Car rental prices detailed in the website correspond to category and current tariff.

The hire period will be valid from the day and time indicated in the contract.

We do not accept less than 3 days bookings.

Payment method:

A deposit of the 10% of the total price is required at the time of booking. the rest amount (90%) will be paid 48h prior the car collection date.

Flight details:

Any preknown flight change must be informed to Vives Cars. If we do not receive this information we cannot guarantee to supply the car at the correct time.

The car has to be delivered at the stipulated time. In case the car is returned after the delivery time specified in the contract, there will be an additional fee of 11€ per hour or fraction of hour. There is a courtesy hour free of charge.

Extension of the contract:

The original contract can be extended by the lessee within 48h prior the date of collection/delivery.

Collection: to be advised by email to reservations@vivescars.com.

Delivery: to be advised at our Pollensa office.

This renewal can be denied depending on availability.

Prices of hiring/rental vehicle:

Tax included.

Unlimited mileage.

One additional driver.

Airport service.

¼ Tank of fuel.

Not included in the price of hiring/rental vehicle:

– Parking tickets.

– Traffic and/or parking fines: There will be a management expense of 20€ in case of traffic fines. This amount will be debited from your credit card provided at the time of booking without previous notification.

– In the event of a FLAT TYRE or any damage to the tyre, CLIENT must CHANGE IT to the SPARE WHEEL. Once changed, contact us and we will proceed with the damaged tyre repaid. Spare wheel is located in the car boot. 

Insurance:

Cars include third-party insurance (only covers damage to third parties).

We suggest you add the extra coverage insurance (full risk) with no excess.

*In case the extra insurance is not taken out, the client accepts Vives Cars terms and conditions and agrees to pay for any damage caused to the rented vehicle. After returning the car, in case of any damage, the company will automatically charge, without previous notification, the repair costs from the credit card details provided by the client.

 Extra Insurance Prices:

*Group B and B1/ group C and C1/ group G: 7€ per day.

*Group D/ group E and group F: 9€ per day

Not covered by the extra insurance:

Lost or stolen key/s.

Wrong use of the clutch.

Damage caused by reckless driving.

Damage caused under the influence of alcohol or drugs.

Failure to comply with contract conditions (e.g. not stated in the accident report that is supplied with our rental agreement).

Refuelling with wrong fuel.

Damage to upholstery and locks.

Damage to the underneath of the vehicle.

Damage or loss or aerial, jack, windscreen wipers or petrol cap.

Damage to the motor due to negligence.

Theft of the vehicle with the keys in the ignition.

Booking changes:

Lessee can change their car reservation 48h prior the collection date. Changes are subject to availability.

Booking cancellations:

Lessee can cancel their reservation any time.

– Cancellations until 48 hours prior the arrival date: the deposit paid (10% of the total cost) will not be refunded.

– Less than 48 hours prior the arrival date, the amount paid for the car rental (100%) will not be refunded.

The Company, Vives Cars, may cancel car reservations for reasons beyond their control up to 48 hours prior the delivery of vehicles.

Extras:

– Baby/ car seats and boosters: 4 € per day. Max. 40€ ( *max 40€ means whether you hire items more than one week i.e. 2,3, weeks or longer, you only pay max 40€ for each item.

Children car seats can be booked at the time of the booking or contacting us if the reservation is already made.

– GPS: 4€ per day with a maximum charge of 40€.

Accessories must be installed by the lessee as it is required by our insurance company. Vives Cars cannot be responsible of any problem from incorrect accessories installations.

– Extra drivers. Please note, two drivers (principal and one additional driver) are allowed free of charge. From 3^rd driver there is a charge of 3€ per day.

Fuel:

The car is supplied with ¼ tank of fuel and must be returned with similar amount of fuel as collected.

Any doubts regarding the correct fuel required for your vehicle, it is suggested to enquire at the Petrol Station who will assist you.

Full tank of fuel can be reserved at an additional cost.

If you collect the vehicle with the tank full of fuel, make sure that you deliver it empty. At the vehicle delivery, claims related to fuel surplus are not admitted.

*Refuelling with the wrong fuel:

The reparation costs and 0’50 centimes per kilometer (for the journey there and back if we have to go to the place of breakdown) will be charged from your credit card without previous notification.

Accident and/or breakdown:

Lessee must contact us on mobile phone: 0034 673277066

Please note:  in case of damage not included in the vehicle insurance (*specified in its corresponding section), the repair costs will be charged from your credit card without previous notification.

Collection and/or delivery of the car:

Cars can be collected and/or delivered free of charge at Palma Airport or Pollença office

Collection and/or delivery at the airport:

Cars are collected at the airport parking.

Once your booking is confirmed, we will send you more specific details about your car collection and return.

Security of personal details:

Vives Cars does not pass personal details or information of the clients to third parties in order to guarantee their privacy.

It is not allowed to travel outside Mallorca with your rental car.

Terms and conditions of the contract. (Conditions you will receive upon delivery of the vehicle).