Faq

We have arranged the following information based on the frequently asked questions Vives Cars receives from the clients in order to assist you.

Should you do not find the answer to your questions, please do not hesitate to contact us, we will be pleased to assist you.

Where can I find the Vives Cars offices and their opening hours?

Office in Pollensa (reservations center / customer service)
info@vivescars.com
Tel. +0034 971 076 319 / Fax +0034 971 534 255
24h emergency phone: 673 277 066
C/ Picapedrer, Solar B11. 07460, Pollensa – Mallorca.
Office hours: from Monday to Thursday (09:00h – 17:00h), Friday (09:00h – 15:00h), Saturday (09:00h – 19:00h). Sunday closed.

Office in Palma (garage)
24h emergency phone: 673 277 066
C/ Can Calafat, nº79, Nave 5.
Polígono Industrial Son Oms. 07199, Palma – Mallorca.

How can I reserve a car?
You can reserve your car using the website searcher, the website booking form or contacting us to reservations@vivescars.com.

Can I have prices before reserving the car?
Yes, use our searcher, fill in the dates and car category you wish to reserve. You will receive availability and prices without commitment. Should you prefer to contact us directly we are available on the contact details specified above.

Can I extend my contract?
Yes. You can extend your original contract, you must contact us from Monday to Saturday to reservations@vivescars.com. Contract extension must be informed within 24h prior the date of collection / delivery.

Can I add an extra in my reservation?
It is possible to reserve any extra like a car seat at the time you make the booking, or contacting us if the reservation is already made.

When do I pay for my car?
A deposit of the 10% of the total price is required at the time of booking. the rest amount (90%) will be paid 48h prior the car collection date.

Which payment method can I use to pay my rental car?
You should pay by credit card (no charge).

Can I change or cancel my reservation?
Yes, you can change or cancel your reservation.

– Cancellations until 48 hours prior the arrival date: the deposit paid (10% of the total cost) will not be refunded.

– Less than 48 hours prior the arrival date, the amount paid for the car rental (100%) will not be refunded.

Can I choose between different car models?
Cars are reserved by category, if the model of the category chosen is not available you shall receive a similar model in same category or superior.

What is the age required to drive the car?

The driver must be between 21 and 75 years old and have held a valid driving license for at least one year.
Drivers under the age of 21, over the age of 75 (both ages included) or with less than one year of valid driving license are requested to pay the young, mature and novice driver insurance (under request) in order to drive the car.

Who is allowed to drive the car?
The only persons authorised to drive the car are those who are named in the contract. Drivers are noted in the contract with passport and license number. Contract must be kept in the vehicle at all times.

Do I need to install the accessories such as car seats?
Yes, you must install accessories as it is required by our insurance company. We cannot be responsible of any problem from incorrect accessories installations.

What type of insurance is included in the rental price?

The car prices include third party insurance.
For your peace of mind, Vives Cars suggests you to add the extra coverage insurance (full risk) with no excess.

*In case the extra insurance is not taken out, the client accepts Vives Cars terms and conditions and agrees to pay for any damage caused to the rented vehicle. After returning the car, in case of any damage, the company will automatically charge, without previous notification, the repair costs from the credit card details provided by the client.

-Exta coverage insurance prices:

*Group B and B1/ group C and C1/ group G: 7€ per day

*Group D/ group E and group F: 9€ per day

What is not included in the insurance?

The extra coverage insurance covers all damage except:

Lost or stolen key/s.

Wrong use of the clutch.

Damage caused by reckless driving.

Damage caused under the influence of alcohol or drugs.

Failure to comply with contract conditions (e.g. not stated in the accident report that is supplied with our rental agreement).

Refuelling with wrong fuel.

Damage to upholstery and locks.

Damage to the underneath of the vehicle.

Damage or loss or aerial, jack, windscreen wipers or petrol cap.

Damage to the motor due to negligence.

Theft of the vehicle with the keys in the ignition.

What I need to do in case of accident and/or breakdown with my rental car?
You must contact us on our 24h mobile phone, 0034 673 277 066.

Can I travel outside Mallorca with my rental car?
No, it is not allowed to travel outside Mallorca with your rental car.

Where can I pick up and/or return the car?
You can pick up and/or return the car from/at Palma Airport or office in Pollença.

Where can I pick up and/or return the car at the airport?
Cars are collected at the airport parking.
Once your booking is confirmed, we will send you more specific details about your car collection and return.

Which documents do I need to pick up the car?
To collect your car you do need your valid identity card or passport and your valid driving license.

Which is the procedure if my flight is changed or delayed?
Any preknown flight change must be informed to Vives Cars. If we do not receive this information we cannot guarantee to supply the car at the correct time.

Flight delays: please do not worry if we have the correct flight number we are able to check it on your collection date.

Please note, should the car is returned after the stipulated delivery time specified in the contract, there will be an additional fee of 11€ per hour or fraction of hour. There is a courtesy of one hour free of charge.

What is your fuel policy?
The car is supplied with ¼ tank of fuel and must be returned with similar amount of fuel as collected. If you have any doubts regarding the correct fuel required for your vehicle, it is suggested you enquire at the Petrol Station who will assist you.

Why should I choose Vives Cars Rentals?
If you rent a car with VIVES CARS you get personal attention and service, also road side assistance 24 hours a day (Tel 673277066).  We replace your vehicle if there should be any problem. With VIVES CARS  you can enjoy your holiday without worrying about unforeseen events and simply enjoy your trip.